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Our Ticketing Management System simplifies the handling of client-raised issues regarding your products or services. Automate SMS or email notifications upon ticket submission to reassure your clients. Each ticket is assigned a unique ID automatically, allowing for easy tracking of progress, including resolution time. This seamless process provides peace of mind to your clients and enhances overall satisfaction with your support services.
Tailor the fields to match your business requirements effortlessly. Utilize our user-friendly interface to customize the form according to your specific needs. With easy drag-and-drop functionality, you can swiftly build a personalized form in minutes, ensuring it aligns perfectly with your business processes.
Effortlessly track the end-to-end time dedicated to resolving each ticket, providing insight into both individual contributions and overall completion time. This comprehensive tracking system ensures efficient management of support efforts and allows for thorough analysis of performance metrics.
Upon ticket creation, automate the delivery of emails or SMS notifications to the client, ensuring prompt communication at every stage. Customize these automated actions based on various criteria, ensuring timely and personalized responses to client inquiries and actions. This streamlined process enhances client satisfaction and engagement with your support services.
Easily generate a support web form directly from your CRM and seamlessly integrate it with your website. Utilize automation to gather all submitted tickets from your website directly into the CRM, streamlining the process and ensuring all inquiries are efficiently managed and tracked in one central location.
Assign different priority levels to tickets and address urgent ones with high priority to prevent critical situations. Utilize filters to identify and prioritize tickets based on your specific requirements, ensuring timely resolution of urgent issues and effective management of support efforts. This proactive approach helps maintain customer satisfaction and prevents potential escalations.
Discover how Solid Performers CRM can elevate your business operations, streamline workflows, and drive success. Don’t miss the chance to explore the full potential of the Best CRM Software in Singapore. Book your live demo today and take a proactive step toward transforming the way you manage customer relationships!